A cartridge is either the right model number for your printer or it is not, and the printer will tell you in about ten seconds. You have 10 days from delivery to return an unused item to Calaro Plaza, and a faster 48-hour route if it arrived faulty.

The window

Start a return within 10 days of the delivery date. Items faulty on arrival follow the 48-hour rule below instead of this window.

What can come back

Cartridges with the foil seal and light-proof bag unopened, in the original box with the invoice. Once a bag is opened we cannot guarantee the cartridge to anyone else.

What cannot come back

  • Cartridges with an opened bag, a broken seal or any sign of installation.
  • Cartridges damaged by an attempted refill.
  • Clearance stock and gift cards.

None of these exceptions apply where the item arrived damaged or defective.

Damaged, defective, wrong or missing on arrival

Record an unboxing video as you open the parcel and email that video within 48 hours of delivery if a cartridge is not recognised by the printer, a seal has been broken in transit, toner has leaked in the bag, we sent the wrong item, or something is missing. That clip is the only evidence we need: free replacement or a full refund, and no return postage from you.

Opening a return

Email [email protected] with your order number and one line about what went wrong, from the address you ordered with. A person replies, usually within one working day, and arranges the collection or the replacement.

Return postage

If the fault is ours — damaged, defective, wrong item, missing item — we cover it entirely. If you changed your mind, you arrange and pay the return journey, and we confirm exactly where to send it before you post anything.

Getting your money back

Once the item is back with us and checked, approved refunds are processed within 6 business days. UPI payments return to the same UPI account; Cash on Delivery orders are refunded by bank transfer once you share the details. You get an email as the refund leaves us.

Swaps

Ordered the wrong model number? Say so in the same email while the bag is sealed and we will exchange rather than refund, subject to stock, settling any price difference.

Still on the bench

If the order has not left Pune yet you want the Cancellation Policy instead — it is free, and the money is back with you in 5 to 7 business days.