What people ask before ordering compatible cartridges — yields, compatibility, warranties and returns. If your question is not here, write to [email protected] and a person will answer it.
What do you sell?
Replacement toner and ink for office and home laser and inkjet printers: standard and high-yield black toner, colour toner sets, twin and four-packs, and inkjet cartridge pairs. Most of what we stock is compatible (third-party manufactured) rather than the printer maker’s own — the listing says which, on every product. We are online-only; there is no counter to visit.
Will a compatible cartridge void my printer warranty?
In India, a manufacturer cannot void your whole printer warranty simply because you used a third-party cartridge; they can decline a claim for damage the cartridge actually caused. That is the honest answer, and it is why we tell you plainly on every listing whether an item is a compatible or an original cartridge. If your printer is inside a service contract that specifically requires original consumables, buy the original.
How is page yield calculated?
Yields quoted in this trade follow ISO/IEC test pages at roughly 5% coverage — about a page of ordinary text. Print dense spreadsheets, photographs or heavy graphics and you will get materially fewer pages. A high-yield cartridge costs more up front and less per page; it only pays if you actually print enough to finish it before the toner ages.
How do I find the right model number?
Use the number printed on the cartridge currently in the machine, not the printer name — one printer family often takes several different cartridges. If in doubt, email us the printer’s full model number and we will check compatibility before you order. That is cheaper for both of us than a return.
How should I store a spare cartridge?
Flat, in its sealed bag, away from sunlight and heat, and the right way up. Toner cakes if a cartridge is stored on its end for months; inkjet heads dry if the foil is nicked. Do not shake a modern toner cartridge unless the printer reports low toner — the internal seals are not designed for it.
What does delivery cost and how long does it take?
Shipping is free on orders of ₹4,999 and above. Below that a flat ₹89 is added at checkout — one fee for the whole order. Orders placed before 3:00 PM IST on a working day start packing the same day; we hand parcels to Delhivery / XpressBees within 1 business day, transit is usually 2–7 business days, so most orders land within 3–8 business days of confirmation.
How can I pay?
Two ways: UPI (prepaid) or Cash on Delivery. Nothing else. We do not accept credit cards, debit cards, net banking, PayPal or third-party wallets, so no such option appears at checkout. COD is available on most serviceable PIN codes at no extra charge.
Can I return something I changed my mind about?
Yes — you have 10 days from delivery, provided it is unused and in its original packaging with the invoice. Cartridges with a broken seal or opened bag cannot be returned. Approved refunds are processed within 6 business days.
What if it arrives damaged or faulty?
Record an unboxing video as you open the parcel and send it within 48 hours of delivery. That clip covers damaged, defective, wrong or missing items and we arrange a free replacement or a full refund straight away, with no return shipping cost to you. This is a damaged-or-defective-on-arrival guarantee from us as the seller — it is not a six-month product warranty, and we make no manufacturer warranty claim on your behalf.
How do I track my order?
A tracking link arrives by email and SMS as soon as the parcel ships. If it has not moved in 48 hours, send us the order number and we will chase the courier ourselves.
Where are you and when can I reach you?
Calaro Plaza ships from Pune, Maharashtra. Support is by email, Open daily, 8:30 AM – 10:30 PM IST. Messages arriving outside those hours are answered on the next working day.